FAQ

'REFUND POLICY

We are happy to offer a refund within 30 days of purchase or offer an exchange with proof of purchase. Goods need to be returned in an unused condition and in their original packaging.  We are dedicated to Customer Care. If you have any queries do not hesitate to contact. Refunds take 5-7 days to process once we have received the goods back in the original condition.

DELIVERY

Our delivery is a Flat Rate of £3.95 which is fully tracked (3-4 day) service. We also offer Next Day Delivery at a Flat Rate of £5.50. Orders placed before 11am will receive their order on the next day. Orders placed after 12pm will receive their order within 2 working days. We also offer Free Delivery for all orders over £30 within the UK. This will be upgraded to free next day on orders over £60. These rates are for UK only.

We offer collection in person which is Free. I will get the order ready for collection and let you know when the order is ready to collect. 

International Delivery is charged at a flat rate of £16.95 for standard delivery and express delivery is charged at £18.95 International delivery qualifies for free delivery on orders of £250 and over. 

FAQ'S

Delivery 

We aim to Deliver within 2-4 working Days. We also aim to dispatch the same working day for orders placed before 8 pm.  Orders placed after 8 pm, will be dispatched the next working day. All orders are shipped tracked. In periods of high volumes there may be delays , but you will always be notified.

Dont hesitate to contact us if you have any questions. 

GDPR

We are fully compliant with GDPR. we will not share any of your information with third parties.  Any questions just message us. 

Is your payment gateway secure?

Yes we are secure. we also offer payment through PayPal.

How do I arrange Click and Collect?

Select Collection in person at Checkout and I will message you collection details. We are based in Central Bolton.

AIMS & OBJECTIVES 

*To provide a Fast and Reliable Service 

*To remain Competitively Priced

*To remain Customer Focused